Dunkin' - Village of Horseheads

This location used to be great. Recently though staff always seems preoccupied, routinely my order is incorrect. Owners should pay staff better, maybe they will then retain employees who have customer service skills.

Sometimes the service is slow. Staff is courteous. Restroom is maintained well. Glazed donuts were a little hardParking: It caters to mostly drive-thru customers but there are about 10 parking spaces available nearby.

Staff was friendly helpful, gave me the perfect recommendation for my long drive back to eastern PA. Thanks so much!

The food was either burnt or undercooked, sometimes both on same item,

The coffee wasn't very hot. I stood there for 5 minutes being the only customer at the counter and the crew just carried on with personal conversation ignoring the counter.I had to use the rest room which was very clean. Mens room was put of order.