Pasteleria Gimenez - Vila-real

Good treatment, good and handmade pastries. Incredible sourdough bread.

I do not stress it when it comes to everything that is very important. We ordered our wedding cake test. They did it and it was decent, so we finally decided to order the cake for our wedding 3 months before the date. A week after our wedding we wrote to ask how the cake goes and whether they need a confirmation from us. We managed to make a mistake. A few days later we talk about Whatsapp and Call. He kept us informed, and we have no idea. We appeared several times in the bakery and it was closed, which is why a FEW DAYS before our wedding... we had no answer of any kind from the bakery cook of our wedding and the bakery. Only 4 days before our wedding and after attempting to contact without success, we wrote that we will not do the order with them, and that we will find another pastry shop... because we do not believe the level of responsibility on the part of the owners from the pastry shop And if we cancel the order, he will finally answer us and say I call you now. Waiting for an hour, he called me and not the slightest impression that this person took care that I ran out of wedding cake 4 days after the wedding... He just told me that I agreed and not much about what I got the feeling that I didn't prepare anything. I find it irresponsible, unimaginable and above all not with the slightest heart, care and meaning for a customer.

If a person twists a pair without a cake that has been designed and chosen with all the enthusiasm in the world, if WhatsApp is not answered 15 days after the wedding, when messages are read and seen after 7 days when a message is sent 4 days later say that the order is canceled and only at this moment he calls without conscience, without empathy and without the slightest shame to tell you that he won't do the order... It not only shows that you are not a good professional or a good pastry cook, it shows that you are not a person with the least commitment to the customer or the least respect. Óscar, if a wedding isn't important to you, if people's hopes don't matter to you, you might think about dedicating yourself to something else.

Lo mejor de villareal en dulce y salado pastelería y un gran equipo que hace posible un hurra x la pastelería

Buen trato, buena y pastelería hecha a mano. increíble pan de madre-masa.