Big Town Hero - Vancouver

Very disappointed. Back in August went here a few times to get lunch for my film crew and it was great. Nice size salads and sandwiches. Apparently either a different staff or the economy shift has changed that. I ordered the TBA salad and I don't think there was a full slice of turkey or bacon on it. My husband's sandwich was almost all bread. I get things have changed a bit, but why cut the size of things.

I am not sure what happened to this place, but the sandwiches are tiny and bad quality. We also doordashed and they completely fouled up our order. Pass

I won't be coming back here after my kid found not one, but two hairs inside of their sandwich. Please wear hairnets because that's just nasty to bite into your food and get someone else's hair in your mouth.

These guys don't know what good customer service is. I walked in to the pick up line and I smiled at two of the workers when they briefly glanced in my direction. I waited for a few minutes for them to speak to me but never did. I would get a sideways glance every so often. After a while I asked about my order and they rowdy said not yet. You should acknowledge a customer when they walk in and politely let them know how much longer. I know I work in customer service.

Omg I thought they were no longer on DoorDash. We had to order Jersey Mikes Ugh, yuck. so happy that they are back on DoorDash Monday through Friday. TG!