Burger King - Uttlesford

Great customer service provided by maryam she was really helpful and kind also great food too. I don’t want to use order point so maryam took my order with a smile and chat. NOT LIKE KFC who didn’t want to know

I have been using this app for a while now and needed to update my card in order to redeem offers. Unfortunately, the app does not allow me to update my card details. Despite trying multiple times to scan my new card, the app kept capturing the wrong valid date. After numerous attempts at manually entering my card numbers, I still could not update my details. I have finally given up and will be heading to Bare Grills tomorrow for a proper burger instead.

A very quiet lunchtime here, now I know why! Ordered at the counter and told it was cash only or we had to use the self service machine for a card. After 'negotiations ' the server allowed us to use the card terminal in front of us on the counter! Then told the coffee machine was broken and a couple of minutes later informed it was mended .........but still ended up with a cup of tea anyway! The Whoppas were cold, although the chips were OK. The tables were filthy and hadn 't been cleaned or cleared that day by the looks of it. Someone had dropped full drink on the floor and that remained there for the duration of our visit. This place is a disaster waiting to happen Needs a visit from HSE and Food inspectors

Stopped to have lunch. Unfortunately it eas very busy but I understand that one has to wait and factor in summer holiday rush. But to compromise on service and quality is not acceptable. Coke was warm and flat. Rude staff

There was no option to order food at the counter and I was forced to use the self-service ordering kiosk. I had never used this method of ordering before and there was no one available to help me. I managed to figure it out on my own. Unfortunately, there was no option to customize my burger, such as requesting no salad. The burger ended up being tasteless and the chips were over-salted. No napkins were provided and there were none available to take. The coffee was disgusting and went straight in the trash after one sip. The wait for the food was long, despite several staff members milling around behind the counter. Overall, I was very disappointed and will not be returning. Additionally, the self-service boards were too high for a disabled person in a wheelchair to reach.