Angela Reed - Uttlesford

I had made a reservation for an afternoon tea to celebrate my friend's birthday, but when we arrived, we were informed that there was a technical issue and the afternoon tea was not available. Instead of just apologizing and dismissing us, the manager went above and beyond to make things right. We were treated exceptionally well and decided to have lunch instead, which turned out to be delicious. The service was excellent, and if you're fortunate enough to sit outside, you can enjoy a lovely view of the heart of Saffron Walden while you dine. I highly recommend visiting this restaurant if you are in Saffron Walden.

The lunch at this restaurant was very disappointing and seemed overpriced. We received only 5 prawns in a greasy sauce and undercooked poached eggs on a small portion of asparagus on sliced bread. The cakes were also overpriced and one of them was dry and tasteless. The server seemed a bit unfriendly and we were told to sit down multiple times. We used to enjoy dining here in the past, but feel that the quality has declined and likely won't be returning.

We had afternoon tea at Reeds as a treat and it was divine. The food was delicious. Beautifully made and very flavorful. The staff were delightful and very efficient. Highly recommended.

We called in to the cafe last week at about 1115 on a weekday. We have visited before and always enjoyed the coffee and cakes. On this occasion most of the tables were empty with reserved signs on them. We sat at the end of a large table where 4 people were already sitting.Eventually a man appeared and told us our table was reserved.We pointed out that this was the only table we could find that did not display a reserved sign.He said that the reserved sign was at the other end of the table where the diners were already sitting. As there were no other free tables we left and went elsewhere. It was obvious that the cafe was understaffed and they had roped off the tables to restrict the numbers. The man could have explained this and told us there would be a delay but was just so rude we left.If the cafe continues with this attitude they will not have to rope off half the premises to keep people away because no one will bother to return including us!

Always visit this shop has great selection of items. Today visited the cafe which is very nice to sit in. Took 25 minutes for them to get around to taking our order and then ages for coffee which was nice and hot to come. Cheese scones served warm also good. They seemed to be serving the regulars first though and leaving us just waiting!