Wendy's - Upper Arlington

They don't miss a beat. Food order was correct I will always stop at this location to get something to eat.

AI robot takes your order at the drive through. Surprisingly the AI got my specific order correct.

The automated drive-through system is terrible, and won't allow any modifications within reason. We tried to ask for something changed and it added a duplicate instead, we tried to up-size something in the Biggie Bag and it glitched... The drive-through being a glorified Alexa A.I. system is not good.This A.I. drive-thru ordering system needs to really be improved so it can accept the inevitable modifications that happen with so many orders, instead of just getting everything wrong and misunderstanding so much of what you say

Came here for an appointment and stopped to get lunch we got a taco salad pumpkin spice frosty and a grilled chicken wrap and a sweet tea spent about 20 the only thing that was good was the wrap taco salad was sad which made me sad I was exited for it the tea tasted old and there was a hair in my pumpkin frosty all way around just terrible would not recommend this Wendy's

This place is typical wendys almost food. this place is not typical wendys customer service. if they use the drive thru, they do not pull forward until their entire meal has been tested, including the inspection of the sandwich and the tasting of the drink. if they make a mistake, I didn't realize if they were gonna do it right. it can only be an inconvenience for them if they have to go back and explain what was wrong with the order.