Papa Johns Pizza - Tustin

This place is a complete mess and joke! The quality of food is BAD and the customer service is TERRIBLE. There are workers who prefer chat and play in the back of store than serve customers. There is a hispanic woman with ponytail hair and a weirdnose who gave me terrible service. When I asked for a couple of dishes, this woman threw them at me. That's not good! Terribleplace to order and/or pick up pizza.

Pizza was delicious. 1 topping. Large. Pepperoni, with coupon came to 9.54$. Regular price was 20$ something dollars. Customer service was in point. Although when I 1st entered 3 people were there greeting me but it took 3 minutes for them to stop talkingand actually ask why I was there. Once treated like a paying customer it went smooth. Then they asked for a tip. I carried outwhy would I tip. Alas the pizza was delicious hot and only took 20 minutes.

My experience has been consistently bad. First of all they?re customer service is horrible, when you do an online call and you ask about the specials (for example on medium pizza) then do so, they say call the corporate office. Call the corporate officeto get a pizza? Second, we enter the store and the person cannot even bother to come to the front and talk and mumbles from theback of the store getting frustrated at us for not hearing her. She then tells us that there is a 35 minute wait and we ask isgoing to take 35 minutes to make the pizza or to order it and she says she has lots of orders. An ambiguous answer. We then tellher that her customer service is not satisfactory and she say ?I know?. This is not the first time this has happened.

Terrible customer service. They messed up with our pizza. We tried calling customer service and the actual store and it was impossible to talk to someone. We had to drive to the store in order to get the problem resolve. We are not going to order fromthem again

I ordered one large pizza, a 2 L sierra mist, and their cookie dessert. It said it was going to take about 29 to 38 minutes. I didn?t think it was that big of a deal. It took an hour and 45 minutes for me to get my food. The tracker just kept saying beingprepared. When I called them no one answered the phone. I called a second time no answer. Two seconds later I get a text all ofa sudden now it?s out for delivery. When the lady came to deliver it one she forgot my soda in the car so she went back to goget it. I opened my pizza and my pizza stone cold. When she brings me my soda it?s not even a 2 L they only have the 16 ouncesso they brought me like three of them instead of calling me to ask if I wanted to change it. This is ridiculous having to waitalmost 2 hours when it said maybe 30 minutes on top. The fact that they didn?t even call me to let me know it was going to takelonger. And they didn?t send it out for delivery until I tried calling them I?m not happy at all