Marinas Fish - Torquay

After calling through a fairly large order for collection we got home to discover part of it was missing. Naturally I called to tell them see what we could do as it wasn’t an option to go back and collect because everyone had opened their food were sat around the table... I can honestly say I was met by a disgusting man on the phone who has zero customer service skills and basically a ‘what do you want me to do about it’ attitude. He was vile, talked down to me, offered NO solution whatsoever, was sarcastic just dam rude. They’re called St Mary’s takeaway now. Perhaps they should invest in training this particular individual in customer service. After hanging up the phone we were called back by another staff member who then sent out the missing order. Unfortunately it turned up too late as everyone had finished eating the food had been tainted by the shocking service. We’re not unreasonable people, mistakes happen but the way he spoke to me on the phone just shows how much he values the custom. We 100% will NEVER order from here again.

I was extremely satisfied with the fish and chips selection at this restaurant. The portions were very generous, with thick chunks of fish and chips that were not greasy. The staff was friendly and I will definitely be coming back again.

Ordered from here again tonight after last weeks visit! Food is very nice and reasonable. All cooked fresh to order. COD is perfect and chips very nice! Will defiantly be back again, nothing like the old plainnoor fish bar, rankings definitely deserve to go up !!

Worst experience ever! We ordered from mariners/plainmoor fish bar this evening for delivery. When ordering it said 40 minute wait. Over 2 hours later and 3 phone calls and the food finally arrived as they had lost the order. We called and were fobbed off as the female answering the call couldn’t be bothered checking, the same the second time (we didn’t chase the order until it was 30 mins late , third time and they finally looked into the order which seemed to have been lost, this could have been checked the first time round by the lazy staff!! To top it off THEY ARE NOT FOLLOWING SOCIAL DISTANCING WHEN DELIVERING, the girl delivering looked like she needed a good wash let alone deliver food. She’s a food hygiene issue (and personal hygiene waiting to happen. She also has a mouth like a sewer and when I mentioned the food had taken over 2 hours she responded with ‘not my problem’ f off, well love it is your problem you are delivering food for a company who are paying you (not rocket science even with one brain cell!! . STAY AWAY FROM THIS FAST FOOD PLACE, NO SOCIAL DISTANCING, WHICH MAKES YOU WONDER WHAT THEY ARE DOING IN THE FOOD ENVIRONMENT AS THE EASIEST PART SHOULD BE THE DELIVERY, (IF THEY CANT GET THAT RIGHT THEY ARE A RISK TO THE PUBLIC , PLUS THE GRUBBY LOOKING DELIVERY GIRL AND NO CUSTOMER SERVICE. I called the fish bar and the manager apologised, said she was a rude member of staff who he has had issues with (probably cleanliness and manners who he’s taken on because they are busy and offered a free order next time. Mmm no thank you, no social distancing and dirty delivery drivers, I would rather look after my families health thank you very much.

I have visited this fish and chip takeaway twice in the past two weeks. Despite the challenging times, they have an efficient system and continue to cook food to order. The prices are fair, the portions are generous, and the food is tasty. The staff could be a bit friendlier, but I understand they may be feeling the pressure of the current circumstances. I would give them 4 stars! It's not a restaurant, but definitely worth a visit.