The X-factor - Toccoa

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Green Tomatoes, Country Fried Steak

Great food and prices. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: blt, Chicken Salad

Great value for the amount of food one gets. Service: Dine in Meal type: Lunch Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Green Tomatoes, Grape Salad

This was our first time visiting Toccoa, and we stopped in for a late lunch. We waited over an hour to get our food, even watching five other groups, get seated, place their order and get their food. Food: 2 Service: 1 Atmosphere: 3

Let me start by saying the food is DELICIOUS! Kudos to Chef. However, the service sucked. We walked in, sign said have a seat wherever you 'd like. So we (my sisnlaw, 4yr old and a 2month old baby) took a booth. They seemed to be moderately busy. Four servers and the owner who was also working the floor. We sat, someone said we will be right with you. Two mins later a server asked if we were ready, we said not yet the toddler is thinking. Six mins goes by, the owner says, we will be right with you ladies. Then another 15mins before anyone took our order. Our server was just told by the owner to get off her cell phone, she walked over to us and said go ahead . It took me aback because there was no pleasantries. As I ordered my toddler 's burger, I asked for light mayo. She said we give that to you walked away, grabbed a small container and THREW it on the table. Then said go ahead and continued to say those words after each thing was ordered. Then grabbed the menus and left. We got our food about 15mins later. It was good. We had one server refill our glasses, Noone checked to see if the toddlers cup needed refilled. I finished first, the server that took our order came over with a different tone when asking if she could take my plate, it was more polite. Then my sisnlaw finished and her plate sat there. We waited another 10mins waiting for someone to ask if we needed anything, a to go box or our check, and no one came. So I got up and went to the servers station and got my own box. Then waited another second hoping someone would bring our check, nothing and no one came. So we went to the bar where the owner and two servers were standing around. The owner said are you ready ? I said in a very stern tone, I am . He asked if everything was alright, I said no, it isn 't, I 'm ready to go . He asked what was wrong. And I proceeded to tell him how it went. He said your lunch is on me , have a great day I said thank you and headed out the door. As I was walking away I heard him say that 's two tables now that have had an issue . So I turned around and walked back and started speaking to the server who took our order. I told her as someone who is in Management her customer service was very rude. I told her she took her anger of being in trouble about her phone out on the customer. She tried to justify it saying she was the only one working the floor, but I made sure to remind her there were 4 servers. She still tried to make excuses and the owner told her to stop talking and listen. Then she tried again to interrupt and he told her to cut it off. I said try better, and walked away. Service: Dine in Meal type: Lunch Food: 5 Service: 1 Atmosphere: 3 Recommended dishes: Hamburger, Country Fried Steak