Sir Samuel Romilly

It’s a spoons … we knew what to expect food drink wise( our food was actually good and good value drinks) the bar staff however… so rude .. go to the bar to be treated with yeah , so give the drink order , and nothing but that the price and done , no customer service skills whatsoever and this is from 3 different staff, one of them looked managerial, the person that bought our food was very polite, but our dirty plates sat with us for over an hour. Main gripe was the miserable bar staff, if you don’t like your job , move on

As a support member I was appalled at the lack of understanding of individual needs. Everyone has the same right to address a problem respectfully, the scenario was of a factual situation that made me not only concerned for vulnerable individuals but the lack of respect for human rights which has left me upset and frustrated. So here goes…… on a positive note myself and two individuals Looked forward to breakfast here, learning independence and the right to be socially acceptable by ordering and paying for their own choices. However as I observed…… both breakfast weren’t quite in order for example….. cold beans, bacon and eggs so over done they were hard to swallow, which was a physical problem for one member. Whilst I encouraged my supportive individuals respectfully identify the issues with staff, after many appreciative attempts to correct the errors the breakfast was fortunately completed. However when my supported individuals wanted to relay their experiences we were met by rude hostile manager named Amanda. She said my individuals were calling her a liar when no such word was said. She didn’t appreciate are feedback and eventually I politely suggested we leave as it was an upsetting site for both individuals who should be seen an heard equally in society. I personally feel sorry for the manager as my individuals have more respect and maturity then she’ll ever have. I’m willing to work with her on normal skills if she so chooses so

I visited here, earlier this year, the pub is much bigger than it looks , nice atmosphere, I had the vegetarian burger and wine , both were really good, decent food at a decent price in a nice area. Will go back again next time I’m in Barry.

I was utterly disgusted with the final way my little brother and I were treated last night. My brother has Asperger's syndrome (autism) and severe OCD, so eating a meal and drinking his drink in a public place is stressful and something that takes him a lot longer than others. I understand that we overstayed and needed to be hurried/asked to leave, but after I explained to one understanding doorman and a seemingly understanding guy who works in the pub we were then intimidatingly stared at by a different doorman and told nastily they didn't give a s and to get out now. All my brother wanted to do was down his drink without being stared at which would of taken no more than 30 seconds. Also his original food order was wrong so he went back to the bar to change it himself and that added on at least another half hour to what we would of been. Disgusting service from those who were rude. And I'm annoyed I didn't catch their names because they were VILE bullies, especially the rude doorman’s. Our night was ruined and my poor brother was left upset and frustrated with the fowl way we were treated. This was our first time eating out since before lockdown, and now his confidence has taken a huge knock. He actually asked me why people are so horrible and don’t understand him, and it breaks my heart how this has affected him. We will Not be coming here again!

Horrid food...... for the 1st time in many years i walked away from my meal along with my wife, we had the 6oz american burger, what arrived was a pathetic cheap thing. The accompanying drink of lemonade tasted like a fizzy river taff. i understand that there can be a higher staff turnover but this is about the quality of the food, not the service of the staff as they were friendly enough, so if you want an alcoholic drink you should be ok.