Hooden Horse - Thanet

Had a lovely meal but the best part of the evening was the delightful atmosphere created by Chloe L. She interacted well with my family in a kind and friendly manner. Will definitely come back Chloe!

Right don’t know where to start really but here we go. Firstly would like to say waitresses and ladies taking orderes where very nice and helpful….. now to the unbelievable part We was served our meals and looking forward to a family meal my wife and mother in law both had half a chicken which they both stayed to eat when they cut into it it was bloody and raw I was personally disgusted and upon inspection from bar staff they where also not happy and very apologetic I was told a manager was going to see me. I was obviously very upset the manager did come and see me after she had spoken to the chef. This is where it get interesting she said that the chicken was only reheated by the chef as it comes already cooked and that she had probed it and it was safe to eat I strongly disagreed as there was visible blood I asked for our full meal to be refunded which she did to be fair I asked for the chicken to be brought out so I could take a picture to be told the chicken had been disposed of. She then approached our table 20 minutes later apologetic and asked for my phone number for a manager to contact me which I did I then asked again about her probing the chicken to which she replied she didn’t even tho she said she did 20 minutes earlier I asked her if she would have eaten it her reply was I don’t really eat chicken but I persisted and asked again to which she replied no I wouldn’t of and we are really sorry The chefs in my opinion are putting there guest in danger of potentially becoming ill from there food. Wouldn’t eat there ever again

Popped in for the first time with the kids for a quick bit of lunch yesterday, service was 10/10, despite being busy wasn’t waiting long for food at all, food that was served was delicious, bar staff were super friendly as was the young lady i believe was called Shannon who was non stop, will definitely be going back again

Ordered the 'Crown of Burgers ' (plate of burger sliders) and girlfriend ordered chilli burger. The patties themselves were very low quality, feeling pre-cooked like rustlers. Presentation was awful, with the burger buns being still stuck together out of the packet and the burgers not put together. Chips were undercooked. Service was quick and polite, atmosphere is as expected. Price is mediocre but too high for what felt like cafeteria food.

Overall, the food was lovely. Very warm within the restaurant itself on the day we visited, despite the windows etc being open, there was a lack of fresh air blowing through or no air conditioning on if they have any.