The Bat And Ball Inn - Tewkesbury

Wonderful Mother’s Day lunch at the Elm, 13 of us, food and service was impeccable! Nothing to much trouble! Can’t recommend this place enough!

Poor/very disappointing-wont visit again under this management unless major improvement! Such shame as our family try support local business in Churchdown!! Family been visiting the previously named Bat n Ball for decades n Old Elm pub pre-Covid and always lovely food/ambiance as was Thursday quiz nite with curry!! Has Old Elm been taken over recently? I am no hotel inspector……but entrance hall from car park dark/gloomy as was restaurant! Filthy carpet in entrance was very off putting! Asked waitress if one of ceiling lights could be on as so dark in restaurant on a sunny Sunday lunch could hardly see food-waitress said ceiling lights broken! So bad for visually impaired guests) Air con ceiling unit near our table stained with drinks/dirt! Disabled toilet/nappy changing area window/tile grout mouldy and part ceiling not painted-“weird stickers” on wall-not nice hygienic toilet facility for disabled or child nappy changing area: My chair seat pads loose and trapped my finger!! Sunday roast lunch looked nice when arrived with lots meat/veg n potatoes etc but lamb fatty/didn’t taste like roast lamb and mint sauce tasted strange not like mint sauce-couldn’t taste difference between roast beef and roast lamb?? : Didn’t bother have desert as put off by then! A friend went week before, ordered chilli con carne with rice and so dry couldn’t eat!! I rarely write negative reviews but had too this time!!

A return visit for us that was so utterly disappointing in so many ways. I shall start from the beginning: 1. The waitress wanted to take our drinks order before we had even sat down, I asked her to give us a few moments to get settled and lol at the menu. Said waitress then completely forgot about us until we flagged her down 20 mins later. 2. Our toddler daughter has severe food allergies. I’d read online that you can ask for the allergy binder to see what allergens are in each of the food items. We received this binder without fuss, and ordered her a children’s meal that was safe to eat. When it came time to order dessert, we asked the waitress (different lady who was now serving us) for the binder. She went away and came back a few minutes later and told us there was no such binder. We explained we had already looked through it for the main, so it absolutely does exist. She went away again and came back, saying her manager wouldn’t let us see the binder as the information is out of date. I was absolutely horrified. Our daughter had already eaten her main meal that we had ordered on the basis that the information in the binder was correct. FOOD ALLERGIES ARE NOT A JOKE!!! 3. After placing our food order, we waited an hour and 15 minutes for it to come. We had asked for our daughters meal to come first, as soon as it was ready. This didn’t happen, we had one very hangry toddler on our hands. There was no apology for the serious delay in our food being served. 4. My brother ordered a burger which was so overcooked and burnt, it was completely inedible, he managed to eat a quarter of it before giving up. He took it out of the bun and it was so black, it looked like a lump of coal. My mum ordered the pork roast, the meat was so fatty it made her feel ill, and put her off the rest of her meal. No one ever came over to us to check how our meal was. They also didn’t ask how it was when they came to take our plates. 5. When we asked for the bill, it was taken to the wrong table, who said it wasn’t their bill, but that they were ready to receive their bill. The server then went on to serve those customers, and never bothered to bring our bill. After dealing with the large party who wanted to split their bill about 10 ways, we eventually managed to flag the waiter down, who nonchalantly said ‘oh that’s whose bill it was’. We’d been waiting at least another 20 minutes. My family had travelled 2 hours to visit for lunch, to celebrate my birthday. The whole experience left me totally embarrassed that I’d picked such an awful place to take them and I couldn’t wait to leave. After this absolutely dire experience, we won’t be back.

Came for a family friends catch up and their beer garden was the perfect place to do that! It was sunny and there was a great selection of tables in the sun so we could make the most of our British summer. The food was really nice pub grub along with great friendly service and a good selection of drinks to suit everyone. We were really looked after by all the staff but especially Dan the manager couldn't do enough for us. Will not hesitate to do another get together here again!

Was dreading this a bit after previous reviews. Not sure what happened there... my genuine experience was really positive. It's a bit run down in places and things like the laminated menus are a bit old fashioned. We were there on a Friday night before Halloween. Lots of decs for the kids. Dinner by candlelight. Decent choices including plenty of GF and veggie and vegan options. The food was good pub grub. I had a steak pie and chips £15 really good chunks of beef, light pastry top, Al dente veggies, delicious thick cut chips in a lovely gravy. Kids loved their fish and fries. Friend had a vegan tart which she said was lovely. Good and reasonably priced kids puddings. I didn't have high hopes given the reviews but it was reasonably priced, hearty pub fare. Loads of games for the kids or for families to play together Staff were lovely friendly, asked how our meals were several times, ordered promptly, answered gluten allergy questions and were helpful. Also played along with Halloween fun. There are far too many local pubs which have been turned into w@nky foodie venues selling pate on toast for £18 a pop and artisan bread for £8 a basket. They have their place and I'm a foodie so I love fine dining. But sometimes, you just want a **** good pie And somewhere to let the kids be kids