Whataburger - Terrell

(name for the order is under Seth B, and date was 10-22-2022 between 12:40-12:50 AM) Need management to enforce ACCURATE pick up times for mobile orders. Don 't need the app telling me 6-9 minutes and my wife and I have to wait almost 30 minutes afterpromised time. I understand how this system works, the longer an order remains queued , will have a negative impact on theperformance for the location. This should not be attempted to be covered up by non-transparency in regards to the fact that theyare short staffed and are pushing orders thru the queue where they appear to be ready, even when they are not. Highlydisappointed. Will make sure myself and everyone else I know stops using the worthless app, since it makes no difference in theexperience. You will STILL have to deal with poor customer service and horrible wait times. Especially if you ordered ahead andthought by some chance your order would get taken care of BEFORE the random 7-8 drive thru customers and 4-5 walk ins who camein AFTER you. Unacceptable. $30, cold food, and a half hour of my life I could 've spent waiting at home IF THE FOOD WASN 'T READYYET! But y 'all got y 'all 's money, right?

Took over 30 minutes to get our order. As someone from Nevada I was really excited to finally try it. Just to be extremely disappointed. There is absolutely NOTHING special about it. In N Out is way better. The staff was very friendly and apologeticfor the wait but it wasn't enough. I'll never go back again and I will always recommend AGAINST friends and family trying it andwasting their money. To be fair, my wife enjoyed her meal.

I'd give them 5 stars except the drive thru speaker is so hard to hear it's beyond annoying lol. Everything is is great at this location but please upgrade that drive thru speaker haha. Then you'll have my 5 stars!

Needed a quick stop for a late dinner after picking my husband up from the airport. I had recently had a burger from a store in Flint TX that was delicious. This store, however, is off my list forever. There were only 2-3 customers in the store when we gotthere and very few in the drive thru. We waited 20 minutes for 2 burgers, fries and onion rings Everything was cold, dry andlacked flavor. We ate it but I wish we would have said something right after we were served and noticed it didn?t taste good.After I finished I walked to the bathroom and noticed the girl doing the French fries had about 20 fries prepped and ready togo! No wonder they dry out. I will not go back to this whataburger ever. I?d rather finish my drive home hungry. Good riddance!

Incredibly slow. Zero sense of urgency. Every order was an inconvenience for the staff. Manager was within sight, but not helping. Ordered 2 cheeseburgers and 1 French fry. I waited 20 minutes inside and they weren't busy. Visited 8/21/2022