Oldpost - Tandridge

We popped in here quite randomly. Inside it’s a beautiful place: a spacious modern cafe with a lovely courtyard. Some really good design touches. Somehow it didn’t look so welcoming from the outside? The menu is limited but all three of our light lunches were excellent: chunky sandwiches, a very nice quiche, with really good coleslaw on the side. The coffee was decent, the milkshake was good. Worth popping in!

Disappointing visit as this is usually an enjoyable place to go to. This time it was a disaster. I took a guest and her baby for a treat but we had to leave without eating and go elsewhere. I had booked a table on their telephone answering machine stating our specific requirements and called the day before to speak to someone to double check that they could provide us with all we needed. However on arrival we were told they were unable to cook/serve what I had requested (although it is on the menu) until 45 minutes later and then only after 2 large pre orders. I was told (a) I 'd booked an awkward time slot and (b) their policy was on the menu which we didn 't see until we arrived at the venue. Apart from the baby 's needs one of us has complex special dietary needs. Neither can easily fit into a standard slot to suit other agendas. My question is why was I not informed that we would have to sit and wait 45 minutes before being allowed to order the item I specifically rang to ask about when I telephoned? I 'd also question how good a telephone booking system is that takes your booking but then informs you that it won 't confirm it. It feels very risky hence my 2nd call. Finally I received no acknowledgement to my message to the owner. Not the best customer service I have received. Can 't rate the food this time.

Took a while for our lunch to come, for which the waitress apologised. However, really don't think your food should come out in dribs and drabs. Side order of fries was delivered with no other food. Two lunches then arrived about 5 mins later but not mine. Had to wait a further 5 mins for mine to arrive. The chips were pretty cold by now. I ordered the quiche which I expected would be warm. However, it was ice cold and I couldn't eat it all as a result.

Love this place looks nothing on the inside as it does on the outside which looks like a 1980 cafe as you drive by .... inside is a light and bright chilled place with pleasant and mannerly staff even when they are busy.

I met a friend for coffee, staff not visible and when they came to serve seemed flustered and unsure of what to do. Asked for 2 coffees and was told there would be a 40 minute wait. Left as did not have that much time.