McDonald's - SYDNEY OLYMPIC PARK

This McDonald's has been on Berlin Turnpike (CT Rt 15) for a long time. It offers easy access with a two-lane drive-thru. Currently, indoor ordering is allowed but there is no indoor seating. The location is well-maintained and clean, with fast service. They also have excellent COVID-19 compliance measures in place.

The food was not served hot enough. This was likely due to a lot of young staff members goofing off in the kitchen. Additionally, the tables were not cleaned thoroughly, which is especially concerning during a pandemic.

The staff at this restaurant were amazing, but the food was awful. It is a small McDonald's with minimal indoor seating. While the staff were helpful, our order did not resemble the pictures at all. The owner needs to improve the quality of the food.

Very poorly run. No organisation. Not enough staff. Too many errors 3 times to get our order correct) All the while standing in 48’ temperatures on Saturday 4/1. Food was nice when we finally received our order AFTER 23 MINUTES..............

Popped in here last night while staying at the Novotel. We were served by a Manager, and didn’t have to wait long to place our order. There was a huge wait on food as there was only one girl packing all the order. Drinks were brining made on and off by someone else and being placed on the counter wait g for food to arrive (sometimes sitting for 10minutes), in 48degree heat, this was not ideal. After 13 minutes our number was called. As we presented to the counter to collect, the girl realised the piece of chicken we ordered had been put on a bun. She said I will get that sorted for you. When she gave it back to the young guy cooking, he looked up and rolled his eyes at me. I said “you can stop rolling your eyes at me, I ordered the right thing). After another 6 minutes, our order came out again. This time it was a McChicken Patty rather than a grilled as we had ordered. When I checked the receipt, the manager had put it in as that (I definitely didn’t order I’m that as my son only ever east a piece of grilled chicken. Again, I returned the full meal and the drinks and was told it would be 10 minutes wait...what’s another 10minutes standing in 48degree heat. Finally, after another 13 minutes, our order was presented and it was right..... unfortunately, in out long wait, the slushy machine stopped working with the flavour my son wanted! Stupidly, we decided to go back for Sundaes..... bad mistake. Yes there was a lot of people waiting, but I assumed that anyone waiting for just sundaes and drinks would be served quickly and before anyone waiting in hot food.... WRONG! Everyone was served in order, so after 10 minutes, we finally got our sundaes. The manager seemed to have no idea how to manage the crowd. He was serving, when he should have been helping get orders out.... there is no point keeping on taking orders when you can’t keep up to getting them out. He then went in to help cook..... again, this meant food was left sitting under the heat lights for a long time waiting for the one girl to bag up orders, cook and serve fries to go with orders and get the warm drinks off the counter, call out the number, wait for the customer to come to the counter before she could start on the next order. Have definitely had better service. Their systems and management need a big review