Subway - Sunderland

Well 10 years since this locations last review, I guess it is due for one! One star that is. I was headed home from work and figured I 'd give these folks one more chance after experiencing some poor customer service in my only two prior visits. I tried calling ahead to place an order for a sub, as I 've had hot sandwiches turned into cold sandwiches as a result of trying their app for ordering. A voice answered and said hello how can I help you? I proceeded to answer with my order, and was met with a very anxious sounding, umm can you hold on for one second! I answered honestly and said I was in a pinch and I would just stop in the store. I had a feeling this experiment wouldn 't have positive results but went for it anyway. When arriving at the store, it was completely empty with a single car leaving the parking lot. I walked in and waited several minutes before the girl behind the counter appeared. She was friendly but seemed a bit out of it, talking to herself in a low tone and sort of interacting with me in an odd way, saying things like, oh don 't be an idiot like me! I was honestly pretty confused and chuckled a little nervously. I then stood there for maybe 5 minutes all together while she clambered around behind the counter moving miscellaneous things. The next thing was straight up strange. She was messing with the area where the meatballs go, and making comments about not knowing what in the world she was doing and hoped she didn 't get burned. I then watched as she picked up the bag of meatballs in sauce, and dumped them into the trash. Mind you I still haven 't been addressed as a customer or even told that I 'd be served soon. After disposing the meatballs she finally gets to me, I question if that was the only meatballs she had and if it was possible to get a chicken grinder with sauce from the meatballs. The girl looks me in the eyes and says you just made me throw those away I was dumbfounded. I told her I was all set if she had no tomato sauce and she seemed surprised. I 'll never be back to this location, which is a shame because I would grab subway multiple time a week if this location could straighten up. Every time I 've been it is a very immature and inexperienced college girl and I think the manager needs to get off his rump and actually train these poor girls because it 's really his fault. I 'd give two stars for the girl actually being nice but one star for the overall waste of time during my lunch break and repetitive poor customer experiences.