Afternoon Tea At Seckford Hall

Fantastic afternoon tea! My friend and I visited today for the festive afternoon tea. The setting was absolutely stunning and we couldn’t believe we saw some deer wondering anround the grounds, which just made it even more christmassy and magical. We were greeted with a warm welcome and the fires were lit keeping it very cosy on this cold day. The entire place was decorated beautifully too with stunning Christmas trees. We throughly enjoyed our wonderful afternoon tea, we couldn’t even eat it all but got offered to take some home to enjoy later. The scones are incredible, and the little cakes were so scrumptious. Rob was incredibly charming and one of the loviest gentlemen we’ve met in hospitality for a long time! Thanks for a fabulous afternoon, we will definitely be back.

My wife and I went for afternoon tea, and we were extremely disappointed with the experience. We were seated by a young lady who later returned to question us and two other couples nearby, claiming that people had switched seats. She then asked if we wanted tea or coffee, but when we requested to see a menu, she couldn't find one. We had to inquire about our tea options, and when our Darjeeling tea arrived, it was in tea bags, not loose leaf as expected. The sandwiches were average, the scones were excellent, but the cakes tasted artificial. We also requested water, which never came. Three weeks prior, we had enjoyed a much better and cheaper afternoon tea at Barnham Broom in Norfolk, with a menu, a variety of loose leaf teas, excellent food, and exceptional service. This experience at Seckford was a stark contrast. I would not recommend this establishment, and we will not be returning. In your industry, quality service is everything, which was sorely lacking here. I suggest sending someone to Barnham Broom to see how it should be done.

I recently visited Seckford Hall and was very impressed by the helpfulness of the staff in all areas. The pool and spa looked inviting, and I am looking forward to my treatments this afternoon. Dinner last night was excellent, and the service was outstanding. The location, very close to Woodbridge, is also a plus. Overall, Seckford Hall is a great find.

We were given a gift for afternoon tea. We tried to book via phone but were told no availability for months emailed the hotel reception and were told the central reservation was not great for booking and they could fit Usonian next week. We booked via email with reception, turned up to find no booking had to prove the booking by presenting the email on our phone, we were told they would check with chef if he would do an additional 2 waited 5 minutes for answer waited a further 5 10 minutes to be seated no apology just you can come through now….. the afternoon tea was good and the scones and cakes were delicious, the tea was ok but teabags not tea leaves which was a shame, we asked for butter for scones, this didn’t arrive so had to go to kitchen to ask again. The food was really good but the staff need training on customer service. We then went to reception to enquire about the future events and room tariffs and asked if there was a brochure, just to be laughed at and said no we don’t you’ll have to look online. Not great customer service, felt like chatting with other staff members and computer screens were more important. We won’t give up and will try again as the setting and hall are lovely so would love to be made to feel welcome next time.

We paid a deposit for all family for a special 40th Birthday celebration. The booking had been cancelled and was told it was due to new management. Very poor afternoon tea, nothing homemade or scones etc. There were 6 children and 3 under 5 and was not catered for at all. When asked for a plain cheese sandwich, was given to slices of bread with packet cheese which was just cut in half and cheese fell out every where.