Tim Hortons - Stuttgart

He is always the food taste like it was microwaved. The service is hard to understand. They don’t speak English very well inside the restaurant is dirty bathrooms are dirty. It’s a typical Tim Hortons.

Today at 4:40 pm I ordered around $15 food plus steep tea. I asked for making a fresh steep to cashier who asked the girl at drive thru window to brew a fresh pot. The girl at window didn’t do that and after 4 minutes she is it’s fresh and was watching all this that old and she bluntly lied on my face. When I mentioned that it’s old one and I was was watching, the other girl put start brewing fresh pot and when it was almost done but still brewing . The girl drive thru gave me the steep tea saying it’s fresh and I sais ti her that you gave it to me from old not the one which is going to finish in few seconds. She again bluntly lies on my face saying that I switched and it’s fresh.I buy steep tea for my old mom who is customer for long time . When she tasted she said it’s old , it’s not fresh and I threw that out.I don’t know what’s the policy and how time Hortons train their employees but it’s unacceptable customer service when someone lie on customer face.Interestingly she had a stir on her name ID.

Store is not 24/h, only drive through. Nothing posted to inform you of this.

We elected to go in and choose our food and take it to our hotel room. It was very good and we were very relaxed enjoying our food.

It's a typical Tim Hortons. The place was clean and the service was good ?