Bluestone Lane Venice Beach Café

I would like to share my horrible experience on a Sunday morning. While the app suggested that it may take 7 minutes for the food to be ready it took about 35 we were standing outside and no one was getting their food even though there were five employees inside. The food not look nothing like what was in the pictures and everyone who was working there very confused.

Despite adequate staff, Food here takes 30 35 minutes from order to hand. No personal contact. Store is dirty. Must order from kiosk or online and prepay (takes time and requires personal data). Coffee is good takes 10 15 minutes. Long wait for a latte. Wait time and store appearance have continued to decline. I?ve come back each time hoping it has gotten better. Great food good coffee. Is this a coffee shop or a cafe? Wait times are longer than a sit down cafe. But there are tiny tables in a tiny space and it appears to be a coffee shop. Kiosks for ?efficiency? there is no efficiency here. If for contactless delivery why have 3 kiosks jammed in less than a foot from each other? One employee standing on the outside of the bar to pack orders half of the time immobile. Is there not enough space behind the bar to take orders or help get coffee or food off the line? Customer ques do not align with the business model. Consistently Poor Experience

We order through postmate and it came on time but unfortunately the avocado toast was all black and tasted bad!!!

The young man who took our order today was both inattentive and got both coffee orders wrong. I mostly went to try the Milo, a drink with malt. There was so little malt in it, I 'd call it a suggestion of malt rather than a real malted milk taste. Not going back. Disappointing all around.

This cafe has changed so much. It used to be a cool spot but now it's turned into a McDonald's style system of digital ordering with no human interaction. I really feel for the staff as they seem to be overwhelmed with all the online orders and are jam packed with constant orders.