Einstein Bros. Bagels - Strip District

After ordering online, they give you a target pick up time for your order. This time is completely useless. It took over an hour after not even my initial order time, but my target pick up time, for a toasted bagel. Other students also waited over an hour when they were advertised their order would be ready far sooner. Do not even consider coming here if you don’t have at least 2 hours to kill waiting for a bagel.

Used to be fine but now sucks. Bagel quality is the same (fine) but wait times are through the roof, the kiosk system lacks several items, and there's no queue now so trying to buy say a yogurt is awkward as hell

This place is so slow, and they don’t recognize kiosk order sometimes. I had an hour of break and had to waste it all there, for a bagel. disappointing that I have no closer choice.

There is something fundamentally wrong with this business. The employees all seem like they work very hard but it takes ~30 minutes for a simple bagel with butter. I could walk behind the counter and grab it myself in <15 seconds. I don’t know what the cause is for this but it’s almost always faster for me to walk down to Forbes and get breakfast there than it is to get food from this cafe in my building.

Could I give a zero? I ordered a coffee from the little kiosk and then waited over an hour before asking someone about it behind the register. Rudely, she told me that after placing an order on the kiosk that I had to then let someone know that I placed an order before they would make the order. What is the point of the using the kiosk to place an order if I'm required to then go to the register and let them know I placed an order?? Isn't the entire purpose of the kiosk to NOT have to order at the register?? I will gladly walk across the street and pay a little more at Starbucks instead of dealing with the dysfunction of this place.