Newtown Thai Kitchen - Stoke-on-Trent

Very poor no atmosphere prebooked table fo 4 but upon arrival the table wasn't set even though we were the only booking they had. Service was extremely poor every drink asked for not available giving excuse that it very quiet at the moment so no draft beers then only 3 bottles of Thai beers available. Felt as if the staff didn't want to be there the man complaining about staff shortage and having to do deliveries himself each time he came back into the restaurant he was complaining which made it even worse. Food expensive for what you got both red and green chicken Thai curry bulked out with cheap vegetables and poor quality. Would not recommend and will not be returning. This place is a takeaway not a restaurant and I personally would not even have a takeaway from there from what I saw the takeaways were sitting in bags for quite a while before being taken out for delivery so most likely be cold by the time you get it.

Absolutely disgusting food. No flavour, everything tasted the same which was gross. Burnt prawn toast, vile. Do not order from here.

First off, the place smells terrible, i don’t know why i didn’t run away directly after going in. The food didn’t taste anything Thai and most of it was plain out disgusting (the shrimps weren’t fresh and the egg fried rice tasted really bad). The service was terrible too: the « waiter » spilling soup and forcing one of my friends to switch from jasmine rice to egg fried rice because they were « making it already ». To be a bit positive, the udon noodles were alright and so was the Tom Yum but everything was overpriced so still not worth it. To make everything worse, they decided to change all the prices AFTER we had already finished eating (around 60% increase) and then proceeded to act like victims of the inflation. Never go there, and your life will be better.

They refused to give a refund after several items were missing off the order. Tried to contact them several times but the refused to answer the phone and FoodHub didn’t do anything about it either! Will not spending money here again!

If I could give minus stars I would! Got a takeaway…part of the order was missing, the rest was cold or inedible. The Pad Thai is not Pad Thai and it smells and tastes like vomit. The chilli chips were the only thing on the menu that I could find that was vegetarian…they were soggy, grey in colour and uncooked. This is not Thai food…my 8 year old could make more authentic, fresher, warmer and tastier food…and he wouldn’t forget a main dish!