Costa - Stockton-on-Tees

Amazing customer service especially by a certain worker with a har monica and various piercings he is so nice and it’s nice to enter the shop and be treated nicely.

We sat outside Costa in the High Street today. A friendly member of staff brought our coffees out on a tray. The coffee was in proper cups. Great and lovely coffee too.

Just bought my girlfriend into this Costa for a hot chocolate, she thought it was really nice. I'm really impressed with the cleanliness and hygiene in this costa. The staff members in this Costa are extremely polite and friendly. I'm definitely coming back in future vists to Yarm.

I ordered breakfast for my grandchildren as their mum was Ill. Estimated delivery time of a maximum of 45 minutes. 2 hours later still no food . Rang several times but phone wasn’t connecting. Went to the shop to ask where food was but told my order had been cancelled because they didn’t have a driver. Not sure why they couldn’t have let me know or informed me that my order had been cancelled earlier. Manager very unsympathetic and not acknowledging of any responsibility on their part

I had reason to complain to the manager who, instead of listening to my legitimate complaint, continued to talk over me. She was rude, argumentative refused to listen to reason. Never again, back to Cafe Nero for me...