Tim Hortons - St. Catharines

This restaurant has gone downhill in the past year, with poor food quality and terrible service. The young managers seem to only care about making money, and the washrooms are disgusting. Additionally, there is a person transitioning from male to female using the girls' washroom, which is not appropriate. The store needs more experienced managers to improve. The drive-thru is prioritized over in-store service, leading to long wait times. If I could, I would give this store at Fairview Mall a rating of 0.

I would give this restaurant zero stars! I only went there because a child needed ice for an injury. When I asked for a cup of ice, they actually charged me for it! This company prioritizes profit over customer service, not a very Canadian thing to do. This experience has convinced me to never go back again.

I tried the turkey bacon club sandwich for the first time in a while and it was delicious. Although there were many elderly customers in line before me, the employees were very kind and attentive to them. Overall, I would rate the food a 5 out of 5.

Visited this location twice yesterday and both times, they got my order wrong. The first visit I ordered an iced coffee with no base and asked for just a little bit of vanilla syrup and a chicken bacon ranch wrap, but I wanted mayo instead of ranch. My first sip of my iced coffee was like drinking pure sugar, it was disgusting. They did replace it. My chicken bacon ranch wrap had both ranch and mayo on it ?.My second visit was 4 of us and we ordered 1 small decaf tea, 1 small steeped tea, 1 water and one medium tea. They messed up this order too. We somehow ended up with 4 teas. 2 of us took our incorrect teas back to be fixed. The tea that was marked steeped tea had a bag in it. The decaf tea was not decaf and we have no idea where the extra tea came from. When we took the drinks back to the counter the girl opened the lids, took a look at the drinks and switched lids, however in the process of doing that she hit one of the cups spilling the tea which ended up on my husbands shirt, she just said sorry and didn't bother to ask if he was alright. No feelings AT ALL, hot tea being spilled on a customer should be alarming, but we get a sorry and that's it plus he had to ask her to fill the cup a bit more and half of it had been spilled. We return to the table only for me with my decaf tea to discover there is no milk in it. I had to go back to get milk in it and it took a while for the girl to acknowledge me. It finally got fixed with a low sorry. After this one of our friends went up to order something else and no one was behind the counter. She was waiting more than a few minutes. When we were finished and went to throw out our garbage, the garbage were full. Also during the second visit there was a large garbage can in the middle of the floor by the drive thru. That is very unsanitary and unnecessary. Those garbage cans are meant to be kept in the back, not out near the food area. Also I needed to use the washroom on the first visit only to be told they lost the key and were waiting for another one to bed sent.On the second visit I heard someone ask to be let into the washroom only for that customer to be told there are chemicals i there.Tim Hortons does NOT store chemicals i their washrooms and this man was a paying customer. A second person was also turned down for using the washroomAfter these 2 bad experiences in the same day I will most likely not be returning to this locationThey need to get their act together. Have employees know what their doing and have a back up key for the washroom

I just had an extremely unpleasant experience at this location when I ordered through Uber Eats. I have a 5 year old autistic son whom is very particular about his food but it just so happens that the sausage patties at Tim Hortons are one of the few foods he will eat. When ordering through Uber, it does not give you an option to order sausage a la carte, however, I have always been able to order a simply sausage sandwich extra bacon and then had the store give me 3 sausages in lieu of the sandwich with the bacon. I'm still paying for the sausage this way and I am saving the store a biscuit and cheese as my son will not eat these nor the bacon. When I got this store on the phone the woman whom answered was short with me and rude. I was told there was no way for her to modify it, it had to be done through the app how? No a la carte option remember) and I would have to cancel my order which would result in me paying for the order but not receiving it). I told her other stores have made this accommodation for me before no problem and she continued to be rude with me and we hung up the phone. I will not be ordering from here again :