Pizza Express - St Albans

Went to Pizza Express Harpenden tonight and the service and attitude of the waitress was terrible. Ordered a Fiorentina (v). Took ages to arrive, everyone else had almost eaten their pizza. When it did it was covered in parmesan. I pointed out that wasn't vegetarian. I was then lectured that was how it came and if I'd wanted a vegetarian pizza I should have said. And that mozzarella wasn't vegetarian either. I had a baby in my lap so didn't argue or ask to see the menu again. Wish I had as the waitress was talking utter rubbish. Both taps in ladies toilet also broken so no hand washing in there. Pretty gross for a restaurant.

We’ve literally just walked out of restaurant. We ordered two pizzas and two side salads in less than 5mins they arrived one cold and one undercooked. They also looked identical despite being two different pizzas. The waitress apologised and said she would get us fresh ones. Then a male, I think manager, came and said he would put them back in the oven and heat them up and make them crispier!!!! We couldn’t believe what we’d heard. We simply said we were leaving. Despite being a pizza express fan I will be complaining to head office OMG don’t go to pizza express in Harpenden.

Went in a nearby pub and walked out due to slow service. We came here and it saved the day. Really nice ambience inside. Food came quickly band was nice. Dessert could have been larger. Waitress got a bit confused at one point but second waitress was nice and efficient. Friendly guy brought the food out. Overall a nice Sunday lunch in a nice town. I don't rate the pubs nearby really so this is a good alternative.

Anna made our experience so good. She is so lovely with all of us and makes sure everyone has what they need. It’s very chaotic in there but she makes it pleasurable . It’s our second time there with Anna helping us and it makes all the difference when you have a patient and caring waitress.

Had a great evening, the staff were very friendly and nothing was too much trouble. I do think pizzas are overpriced however I love these ones so happy to pay the price. There is a great vegan selection and the new menu is great with lots of new things to try.