Carl’s Jr. - Spring Valley Lake

Wow, I have not been to this Carl's Jr. but the good portions sure are small. I got a few buggers and left like they were snack bits like a slider in stead of a burger. So many of theses fast food claims are becoming very disappointing yet the employees are making twice as much as they did years ago . Well another one down the sink

Terrible customer service from a manager named Lorena. I order 2 meals and asked for them to be fresh. when I got to the window I asked again to make sure it was fresh and I could see her hiding behind fridge. when I got back to work and opened my bag of food i immediately knew my food wasn't fresh. the fries looked old and were cold and you could tell they were sitting for a while. I spent over $20 for cold food and had to throw them away. I called and was put on a list for them to replace them. when my husband went to get the replacement meals the manager Lorena refused to replace the meals and slammed the wind in my husbands face. He asked for the store manager and she said she was the manager. He asked for the district manager's contact information and she refused to give it to him. I was on FaceTime during the whole thing. This was the worst customer service from any restaurant in the high desert that we've been to.

I was actually pleasantly surprised at my experience here which is why I felt necessary to leave a good review. I mean, it's a Carl's Jr but it's in a bit of a rough area. I was super impressed with the cleanliness of the dining room and restrooms. The dining area feels like a blast from the past and has been well maintained. Food was decent. The woman who took our order was Kathleen and she was super kind and sweet.

Actually a little better than the past few Carl's I've been in. The beyond famous star burger patty was actually cooked through this time. They skimped a bit on the sauce for the hot honey hand breaded chicken sandwich, but flavor was decent. Inside was clean, wasn't busy at all since we got there at an off peak time. Men's restroom sink was a little weird, they put the hand soap low on the wall behind the trashcan.

Went at 7:30 in the morning and ordered a #1. Didn't know I had to specify at that hour that I wanted to the breakfast #1 combo and not a cheeseburger and fries combo. Pretty ridiculous.