Bruster's Real Ice Cream

The people are nice but they ALWAYS I mean ALWAYS mess up my order. I pay extra for toppings didn’t get it. I ordered didn’t flavors got one flavor. It’s so frustrating!!

So me and my boyfriend was in line on April 16,2024 for Bruster's Appreciation Day. We finally got to the front at 8:52 when the cashier said I don't know if you heard what I just told them and I told her I did not. So she said that the system was down and that we could go in the drive thru line and that it would be the same price for the ice cream, the line would be faster, and to let the cashier know that we were in line at the window before 9pm. So I ordered our ice cream which it was a small sugar cone of Oreo cheesecake ice cream, and a small cup of southern banana pudding. When we were given the ice cream they put the oreo cheesecake ice cream in a cup with the wrong cone. I told the young guy what the young lady said at the window about four times.He was like thanks for letting me know so you will get the deal but took off 18% only. I told him again and he was like you got the discount and I did not because both ice creams would have been $2 a piece. The receipt has me paying $4.29 a piece withe the 18% off that ended up being $7.04 plus tax which was .63 and the total being $7.67. After repeating myself that the total was wrong, I left because why tell me to go in the drive thru when I was already in a line at the right time. I will be letting corporate know about this.

When’s the raspberry coming back?? It’s all I can think about ???

I love that it's so Creamy! their service is quick too.

Service has been going down over the past year or so. Today was our final straw. The young lady in the drive-thru was not friendly or welcoming. Scoop barely covered the top of the cone. Over-priced ice cream and rude service just aren't a winning combo. Sad when the local option we've always loved goes this way.