Wagamama - Southwark

We definitely can recommend this place for lunch and diner!

Beautiful place. Can be visited with family and friends. Food is good and served with ecstasy.

The service at this restaurant was very disappointing. Our drinks arrived only after we had finished our meal, and they were not even the ones we had ordered. Additionally, there were items missing from our order, and there was no apology given for the oversight. To top it off, the missing items were still included on the bill at the end of our meal.

We came back for the second time during our short trip to London. The entire family thoroughly enjoyed it.

Food was great, however, came delayed after the order had been given and the waiter didn 't record it. He read our entire it back to us (I was here with my very good friend) but clearly didn 't record the item that was missing in the end. This can happen, sure, but it was the first item that was ordered and we repeated it twice. The situation was resolved before payment and the initially ordered item was given to us without charge. Five stars for Alex who managed the entire situation this late at night. That 's the last thing you want to happen so late and you approached the entire situation so well! One star for Pasha who went to totally ignore me during customer service and when bringing the drinks to our table but was very sweet to my good friend and tried to get a good review out of him. We can tell fake behaviour, your customers aren 't dumb. And you won 't get a good review by apologising and saying, Could you please give me a good rating otherwise I 'll get marked down. If you get annoyed with people, not taking their order correctly on purpose is not the way to go either. Work on your customer service and at least try not to show that you 're annoyed and dislike females. Regards, an Assistant Manager who works in hospitality!