Cold Stone Creamery - Southlake

As we walked in girl with blonde hair didn’t even greet us or even let her other employees know we were there. The guys came out and they were helpful. This place needs more training with their customer service. Ice cream was great though.

What ever you do dont, order a chocolate waffle bowl. Jesus wont give it to you

Awful. The employees there are not helpful had no information on their product and barely spoke English.

August 7 -my husband I ordered 2 ice creams from this location which we've been to many times before without issue. Unfortunately on this visit, neither employee knew what went into our ice cream or how to make it. My Founders favorite was not mixed AT ALL and handed to me at about 3/4 full with the toppings LITERALLY on top and the ice cream had frozen chunks. My husband who is the least picky person on the planet sad his was inedible and the worst thing he'd ever had. HIs person referenced the board several times and still did not mix his together and it was basically just vanilla ice cream with some hot fudge squirted on top. Absolutely awful customer service. When he asked the girl to please mix in my stuff she handed him a larger cup and spoon so HE could mix it together which promptly turned it into soup in our Texas weather. Unacceptable!I ordered a Love it size Founders Favorite that was missing the brownies and the caramel and had nuts and hot fudge sitting on top and my husband ordered a Like it size Oreo Overload that had NO OREOS mixed into it- we immediately contacted Coldstone on their site to complain and had zero response.

My wife loves it here. The waffles are so freshly made. The milkshake I had there was sooo delicious I wanted seconds.