Zizzi - Southampton

My friend and I had a wonderful time at your restaurant last night. We were looked after by Casey who was so attentive, friendly and gave great recommendations. The restaurant was really pretty and we both loved the Spitfire mural which was a lovely nod to local history. The food was delicious, I had the 3 course meal deal and each item was delicious (garlic bread with cheese, pizza meat Sofia, salted caramel brownie. My friend ordered the cheesy garlic bread, salmon salad and black Forrest chocolate fondant and she too really enjoyed her food. Zizzi Southampton is definitely worth a visit, if we get to visit Southampton again in the future we will definitely return to this branch of Zizzi.

Food was good however two of the party of 6 waited for quite some time after everyone else for their meal and this was repeated at dessert course! We asked for forks to eat salad and lasagne and waitress bought 1 so had to ask again, asked for salt and pepper and she bought just pepper, wine glass was filthy,husbands spaghetti Bolognese was akin to a childs portion, ladies loo had no tissue, contrary to what it states about team tips in the menu the waiter added the tip on without asking, we didnt feel a £17+ tip was warranted on this occasion, overall a very average experience for £186

We have eatn here regularly over the lsat three years and been very happy. We went there yesterday – 4 of us for lunch (Jan and I plus son and his girlfriend • We discovered they no longer take Tesco vouchers ' The other two are both vegans • When we were ordering the waitress said Vegan items had to be ordered elsewhere (why??? • When the meals arrived only 3 of them were there • Mine was missing and my wife 's was incomplete • There were profuse apologies and I was assured it would be ready in one minute. My wife 's missing item duly arrived – my entire meal didn’t • Two minutes later I enquired again about mine and was assured it would be ready in three minutes • Mine arrived 15 minutes later – the others were virtually finished eating • Mine was the wrong pizza – I ate it anyway, not wanting to delay the others • When I’d finished mine the waitress, having offered ue thhe pudding menus, unprompted arrived with a machine so I could pay the bill • The front screen, unbelievably, prompted me to select how much tip I wanted to leave • Throughout the whole meal I felt we were in the way and they wanted us out We won 't be back great shame

Vegan pizza burnt. Advertising 30% Unidays discount Sunday to Thursday and when I asked for it they said it is not available in December .

This restaurant has gone down hill. They seem more interested in Deliveroo orders that actual customers. There is a new manager who seems to believe everything his staff tell him rather than the customer. Starter took nearly 25 minutes to arrive (without any cutlery) had to ask twice before these arrived. Another significant delay ensued before my main (Lasagne) arrived burnt. This used to be a regular restaurant for me but no longer.