The Spread Eagle - South Staffordshire

Overall, it was a positive experience at this restaurant. The food was good and the staff were friendly and accommodating. Our family especially enjoyed the desserts, with the sticky toffee pudding being a standout. We will definitely be returning in the future.

This was our first visit to the restaurant since September 2019. We usually treat our cat-sitter to a meal there when we return from vacation, and this time he kindly made a reservation for us for 7:00 on Saturday, but it turned out to be for Sunday. Despite trying to change the booking, no one responded, so we arrived at 6:30 after a long drive back from Wales. We were told there were no available tables for three until 7:30, so we went elsewhere to pass the time. When we finally were seated, we were placed in a corner near a noisy group of teenagers. We had to wait for the waitress to take our orders for both starters and mains, and were disappointed to find that some menu items were unavailable. The service was slow and the food was average, with some dishes not served as described. We decided to skip dessert and asked for the bill promptly. The waitress was overwhelmed with multiple tables to attend to, but we paid and left, feeling unsatisfied with the overall experience. We may not return, as there are plenty of other dining options to explore.

Terrible food. I was served a small portion of frozen chips, two frozen onion rings, and the driest, burned burger I have ever seen. It was so dry I could have used it as shoe soles.

Had booked a table, asked if we could sit outside as weather was lovely. We're told yes, we can use the qr code on the table to order. Great. Ordered drinks for 5 of us, they eventually arrived 25 mins later. Then tried to order food, kept saying some items unavailable, but didn't say what. Eventually went inside to explain the problem. We were told we could eat if we went inside, we said we didn't want to go inside, that we had a table outside had already ordered drinks from there. They said there were problems with ordering from outside, so I asked if we could order at the bar for outside, as people were ordering their food at the bar. We were told no. ‍ So, needless to say, we left and went somewhere else. You would think these places would do what they can to get their money back in the tills, but not this place!

My wife and I chose to take my elderly parents to the Spread Eagle for our first meal with them in over a year.On arrival, we were shown to a table right next to a family with several young children . Maybe, in such a large pub, it would be better if all the families with children could be grouped together while all the 'adults only ' tables are given space from them as we endured much crying and other noise during the first 40 minutes of our time there.We ordered drinks, which were brought to our table at exactly the same time as a waitress came to take our food order. The two waitresses didn 't seem to be aware of each other, one trying to ask us what we wanted to order while the other simultaneously tried to ask us which drinks belonged to whom! It was chaotic, so we took the drinks from the tray and distributed them ourselves.The food, when it arrived, was very poor. We ordered two 'carvery ' meals and two 'steak pie and chips '. Apart from the two steak pies, nothing was truly hot. It was mostly warm, at best. The pots of gravy were just about cold. (We asked for a replacement and received another tepid one.)One member of the party asked for some salt and pepper as the food was delivered. The waitress acknowledged the request and went away, apparently to get some, but never returned. We had to ask again.Deciding that cold desserts would be a safer option than hot ones, we duly ordered some but after waiting for over 20 minutes, we gave up, went to the bar and paid.The manager listened to our explanations as to why we were unhappy with the whole experience and, in good grace, discounted the cost of the meals.I wished we had looked at the current reviews before booking as it seems we have had a similar experience to others who have gone there recently.