Egg I - South Hadley

How would you like a pancake (or rather 2 of them) that's the size of your face? Well, we did and it was a decent pancake fluffy and good flavor. I had the biscuits and gravy, which was fine although it needed more seasoning (salt pepper) and eggs (over easy) and potatoes were good. My niece had an omelet that looked good as well. Bottom line, it's pretty good diner food; however, what really stuck out to is was the servers who were friendly and helpful. They made the experience enjoyable, which I sincerely appreciate. The three dishes plus coffee and apples juice came out to about $40, which I expect these days.

Server was not very attentive, no fries on the weekend because the fryers are not being used, ran out of turkey for the turkey club ordered and got a pancake with raw batter and when asked for a replacement for my pancake they brought out a burnt pancake. And even then I still tipped the undeserving 20% WILL NEVER RETURN and will let everyone that i know of my experience

I brought my service dog (newly in training, and I'm in training as a handler). My SDiT (service dog in training) slipped from my leash and kinda caused a curfuffle in the entrance that was super embarassing enough, I apologized profusely, the resteraunt was very busy and I asked to sit in the back, where there would be more room for my SDiT, but there wasn't so we picked a cramped booth where I could eat in peace. I placed the dog on the seat because she has a hard time staying under tables. I understand training will get her there but she is IN TRAINING she has to be brought places and put in situations (responsibly). I finally got her under the table, and she was doing fine, not bothering anyone and I was working with my SDiT when the manager decided to address things despite my apology and correction of my SDiT. The manager embarrassed me despite my repeated apologies, and threatened to ask us to leave. SDiTs have the same rights as SDs and I am appalled at the treatment I received as a disabled person. I understand that businesses have to business but come on.

Great breakfasts. Will return when I go back to Massachusetts.

Typical diner vibes, food is pretty good, and servers are quick and friendly. My only feedback is that they post signs or otherwise let you know to go to the register to pay when you're ready. I was unaware of this and we sat waiting for awhile and made multiple attempts to get the attention of any wait staff to get our receipt. Instead of letting us know, they kindly went and got it from the register. I appreciated that, but once I went to leave I noticed that all tickets are kept at the register for customers to pay when they're ready. I think that's a great setup and frees up the servers to focus on actively dining customers without hovering over those wrapping up their visit and designates a specific person to handle financial transactions. But I'm not psychic, I can't know there's a different expectation if no one tells me. Plenty of dining establishments expect you to cash out with your wait staff or at least drop off the check and tell you to go to the register. While we were trying to get the attention of a server for our check I wondered if I could simply go to the register to pay, but I was nervous that someone would think I was skipping on my bill since I hadn't received one yet and the register is near the exits. I got anxious and decided to stay seated and continued to focus on getting a server's attention for the check. It all worked out, and now that I know it'll make future visits go more smoothly, but some signage or communication in advance would be helpful! Parking: As a corner location in a medium sized shopping plaza there are plenty of parking spaces easily available nearby. Kid-friendliness: It's a family friendly diner vibe Wheelchair accessibility: There are no stairs, steps, etc and the doors are wide enough but they do not have automatic doors. There is one entrance that has two doors to go through, and another entrance with a single door that would likely be easier to navigate. The chairs/tables aren't so crowded together that someone would be unable to navigate inside with a wheelchair. Unsure about bathroom accessibility.