Foodsmith - Soquel

Really wanted to like this place with few choices of meal prep in Santa Cruz. I bought one week of breakfast, lunch, and dinner. There is something really off about their eggs, they have some weird coat of slime on them. Everything they make is on a bed of spinach which smells and tastes old. The chicken, which is almost every meal, is inedible dry. The smell and taste of the breakfast my 2nd day literally made me vomit. This place is going to make someone really sick at some point, and I wouldn’t feed it to my dog. It was so bad that I didn’t even pick up my second installment of meals halfway through the week. They don’t have an actual person you can talk to, only email, so I wrote them twice asking for a refund and an explanation of why they are serving this to people. They didn’t even have the class to respond to my email. This is clearly a dying business, which is probably in the best interest of everyone’s health. Look elsewhere.

Great food. I'm very pleased with this service. Healthy food at a good price. I highly recommend this food.

Healthy ready to eat meals delivered twice a week. What more could I want? Maybe a pescatarian option, I'd pay extra.

Food is okay. Super healthy and typically very edible. Hate the salads often contain wilted, rotten lettuce, even on delivery day.Delivery drivers can’t follow instructions and ring the doorbell, so yet again my order was stolen minutes after delivery. Caught it all on the Ring doorbell cam.A few weeks back, there was no evidence of a delivery at all on my Ring doorbell, and the manager was super rude to me treated me like I was lying instead of taking accountability for the fact that they delivered to the wrong place.I am again without food and having to shop/meal prep after already paying them. The manager told me last time, when they never delivered, that they “won’t refund for stolen food ever again”. I did ask that the manager’s email be forwarded to the owner, but nothing ever came of it.I should never have given them another chance to put me in this position. And today is thanksgiving… great day to be completely without food and having to find an open grocery store ? Plus I’m out the grocery money I paid for this order…

This company used to be much better when they started years ago, but as they have scaled, the food got more bland and the customer service got worse and worse. They made good a few times in the few years I was with them when making mistakes and then making it right with free food or a credit on my account, but multiple times they made mistakes, and because of even more mistakes on their end with billing, (I was being under charged) they made zero effort to right multiple mistakes i pointed out. Add in their inability to either get competent delivery drivers who could find my unit, or to establish a system with photos or better notes describing where to drop off and deliver to, led to me ultimately canceling my service. They even went as far as to charge me extra for not having my bags out when they were out, and it was their driver/delivery persons fault, when the bags were out in the same place they had been for years. When being assertive and purposely not mean or rude, I was accused of creating an unsafe communication space. Are you kidding me?! I could have yelled and used demeaning language based on the poor quality and consistency of the drivers and the leadership inability to train their drivers but I didn 't, and their solution was to refuse to deliver to me anymore. Also, their vegan meals should be re-labled as bean-gan as they use more beans and legumes than actual vegetables it felt like to me. Ultimately, the failure falls on their management team who will not take ownership of their mistakes and will not attempt anything new to help their own staff. I vote with my dollar daily and will no longer support this once great company. Sad to see their decline after multiple years of supporting them.