A & W Simcoe

The food is tasty and the root beer is top-notch at this restaurant. However, when I specifically ordered a burger with just mustard, I was disappointed to find that it was made with everything on it. Unfortunately, I had to throw it away as I was already gone from the store when I discovered the mistake. With a busy daily work schedule, I don't have time to go back and get errors fixed. As a diabetic, it's important for me to eat at specific times and I am frustrated by mistakes on my order.

I visited this restaurant to support a charitable cause. When we arrived, it wasn't very busy but the staff appeared disorganized, not coordinating well with each other. It seemed like they were short-staffed on a special day, with only one person trying to manage everything. It took around 10 minutes to place our order, even though there were only 2 people ahead of us. The first couple in line was still waiting for their food 30 minutes later. The staff had forgotten about them until my daughter pointed out that they were there before us. Orders were being given to people who arrived after the couple and us, and they were all the same order. It has been a while since I last visited this restaurant. I think a mystery shopper from the head office should come and evaluate the staff. We arrived around 6:45 PM and it is now 7:22 PM. I must say, the fries were warm because my daughter made sure to check them, as they had been sitting in the warming tray for a long time (20 minutes). The cashier was multitasking, taking orders from both the front counter and the drive-thru, and even had to deliver orders to cars. The tables were not very clean and many chairs were unstable. Despite eating after 6 PM, they could have used more staff as it remained busy even after we started eating. Not everyone dines at 5 PM.

I hadn't been to an A&W in years, so I was excited to try their burgers after all the advertising I had seen. Unfortunately, the actual food did not live up to the hype. I ordered the mozzarella burger, fries, and root beer. The burger was bland and lacked any real flavor. The fries were decent, but nothing special. My wife tried the new spicy habanero burger, but found it to be far from spicy. The onion rings she ordered were overly greasy and she couldn't even finish them. The service at the drive-through was disappointing, with the employee seeming disinterested and unfriendly. Overall, it was a very disappointing dining experience.

They are very quick and food is great other then how they are very rude to other staff, and how they dont wear gloves to prepare food... they also like to talk badly about customers as they are gone.

Food service is correct, took a little time, but not so much that it was a concern. Not thrilled to be asked to donate to a charity when ordering food, but times are hard for a lot of people. So I understand. How can you neat the root beer ??? Nice group of people work here.