Costa Coffee - Shepway

Came back after some 3 years absence and this place has not changed. The decor is outdated and needs a complete overhaul. I think a good cleaning would help.

Despite the title of this review, I gave this Costa 5 stars for their quick and friendly service, only took about 5 minutes to get my order and it was so worth it. My personal favourite is the Belgian chocolate frostino with whipped cream and no coffee. Although the prices are what some would call overpriced so is the entire company. So long as you know what you're paying for, all will be fine. Would recommend x

Needs sprucing up on the outside and staff could work a bit more efficiently but coffee tastes good in Costa so we’ll keep on going!

First off it’s worth noting. It’s still a Costa. So the food/drinks will be what you expect/get in any Costa. So if your doing takeaway. You’ll likely be chuffed if you like costa. In their defence for some of our groups niggles, there is only so much they could have done with the layout given that it was formerly a public house/ unusual shape etc. However space doesn’t seem that well utilised. Entrance not really user friendly. Generally quite dark and gloomy feel cozy could have been achieved, but not enough care put in. Massive shame there not utilising the space upstairs in the property or more seating could be provided. Doesn’t have the same light airy feel as other costas, and staff definitely not as professional or well trained as other local costas either. More than one point a member of staff was on her phone. That being said. They are friendly enough staff. Being a small town you can tell they know there locals and have a chat this is always nice especially in a town with such a high proportion of elderly visitors. Also noted the takeaway cups for inside drinks, but this wasn’t for everyone seated. So may have been some personal preference. Overall it was ok. Drinks as expected. Somewhere warm to sit and enjoy a slice of (average) cake. But has more potential than its reaching I feel. There is wheelchair access from front and rear of property. Limited parking at rear of property though please note their are restrictions on this and CCTV monitored so fines issued instantly if time exceeded by private parking company.

When visting new romney costa i was having drinks with my friend and looked over a barrista was going on break but proceded to have a cigerette hanging out of her mouth in store before leaving to go outside premises for one then smelt when come in pood hygiene in toilet smelt of urine not impressed