Beju - Sheffield

Unfortunately we were not able to visit our meal and enjoy how the restaurant phoned to cancel our booking saying that a private rental had taken over the whole restaurant. this was extremely disappointing, as this was a Christmas trip and a very bad form of the restaurant.

Terrible service from start. Sat at bar and no drinks menu. Sat down to meal and we were sat upstairs and not actually down stairs in main restaurant and I had to watch men toilets all night! Given one menu. Asked for side plates and came 30 mins later! Average food very overpriced. Waiters not helpful and kept trying to take our full glasses away. Offered desert menu before mains had arrived. Then we asked for a desert which came 45 mins later and still frozen. Asked to speak to management and not helpful at all. We have been to Beju twice now and twice poor service and average food. Mutton dressed as lamb restaurant.

It was my sisters birthday, I booked a table for 4 people at 8pm. Upon arrival had to wait 15 minutes to be seated as they hadn’t cleaned up after the previous guests. Once seated we weren’t given any menus and waited ten minutes for someone to come to our table for me to ask them to provide us with a menu. Starters took over 40 minutes to come out in which we ordered two rounds of drinks but again the server did not actually put our drinks through so we had to re order. This is my second time visiting beju, the first time was so welcoming and friendly and the service was so impeccable, however, this time I was left disappointed and felt extremely gutted that my sisters birthday was spoiled because of this experience. Even the waitress acknowledged the poor service and herself said that she’d take the service charge off. I don’t know if I would visit again.

Horrid experience. mix with our order, no apology, not corrected, long wait to pay our bill, although we were the only table in the restaurant. probably the most expensive restaurant in the west street I was too and yet the worst service. there are others in others sharing from sheffield center of the same price that are 1000 times better.

I guess he's the manager. he is extremely rude. may ask customers how to improve a customer experience instead of putting an instant job