Chick-fil-a - Seneca

Always the best place to get breakfast or a lunch meal

Went to get dinner tonight and Madyson was working the drive thru taking orders. this girl deserves a raise or something cause she was so awesome. like theres the usual CFA niceness, and then theres Madyson. she was great

Went to get dinner tonight and Madyson was working the drive thru taking orders. this girl deserves a raise or something cause she was so awesome. like theres the usual CFA niceness, and then theres Madyson. she was great

Moneys tight these days but it’s our daughters birthday and we wanted to get the kids something they wanted for dinner. We just ordered for three kids not including ourselves and it’s was $36. Steep but okay. I order at my house on the app, it says I’m 12 minutes out and they’ll make it once I get there. The money immediately came out of my account once I hit order. I get to the restaurant and the app says I never ordered. I talk to a crew member, she’s very nice and lets us know she doesn’t know what to do but she will get her manager. And then tells management over the radio to expect us at the window. Get to the window and let the manager see my phone; she goes into my order history to show me I don’t have any pending orders since February even though I had just explained to her that the app is saying I didn’t order but I haven’t been refunded my money for the order I placed and showed her my bank statement. She said it’s in limbo and she can’t make the food for us. But I can’t reorder the food because the money in my account is accounted for elsewhere. She shrugged and apologized and said it could be anywhere from 3-5 business days before the money goes back on my card.So now weve wasted 24 minutes of driving plus 20 minutes of waiting in line to still leave empty handed on my daughters birthday. As a restaurant manager; I’ve given away hundreds of dollars worth of food to rectify situations like these. I’m honestly pretty surprised that the manager approached the situation like she did. I’ve had canceled orders from apps before and I always get my money back within the hour. That is not the case for this transaction. Fingers crossed it goes back to my card. Can’t get the time back though and my kids genuinely wanted Chick-fil-A. Disappointing.

I'm gluten intolerant. I have to order the gf bun if I order a sandwich. The gf bun I received the other day was frozen. A manager or asst mgr (she had keys and key card told me they're kept frozen and that's all she can do. Thankfully a very sweet lady that worked there offered to put it in the warming tray for me. I've never received frozen buns at any other Chick-fil-A. Would that manager have eaten a frozen burger bun? I think not. I've never had anyone at a Chick-fil-A be rude or dismissive before, she was a first. (I don't have celiac but am gf intolerant so warming up was fine.