Fuwa Fuwa Japanese Pancake

Very rude and unprofessional staff, I was going by the place and I urgently required a Napkin as I spilled something on me. I asked the staff for a Napkin and the cashier rudely replied saying she can’t give me a tissue unless I buy something. That is something very unprofessional please take strict action against such staff members who spoil reputation of the brand.

Whether it'd be the downtown location or the uptown location, or a new location- Fuwa Fuwa doesn't disappoint! The newest location I'm aware of is the STC location and I went there once to service them for tea time. I didn't have much appetite one day to eat any proper full-course meals so I thought to get desserts only to try and gain my appetite back. Along with my tim horton's coffee, I saw pancakes on the same floor I was at so I decided to buy their signature original souffle pancake and another savoury flavoured croffle to try. It was quite a long wait despite it being a food court version of the original restaurant but the staff there told us the time expected to wait for our food to be ready so I wasn't too upset. I liked that both franchise locations kept up with this good habit of letting customers know and kept the consistency of the food pretty ok. The food was ready and it was still the warm, fluffy and jiggly pancakes I remember! Not too sweet (which is to my liking) but still very filling!! The croffle was the first time I tried something like that and it was very nice! Warm and crunchy! Well done!

The girls serving were very very nice! But this isn't the best soufflé pancake I had in my life.. however, they are still very soft and jiggly. The seating arrangement is not good at all. Can get busy with limited seating.

Staff were 45min to closing when they made my order. They were super friendly and were able to make my order really quickly. Tasted great!!

Overall the pancake tasted good. Kind of wish they didn't stack it since the bottom pancake gets no toppings. The location is inside the mall in an open space area, so it is more noisy than the location.