Wendy's - Sault Sainte Marie

Food is good and good price, The service is very fast and the employees are very nice. I recommend coming here.

This restaurant has been my family's go to b/c of the consistent quality of food and customer service for many years. As of late, after we eat we often discuss not returning. Tonight we ordered two combos, toppings were missing from our chicken burgers, fries came in two shades (some clearly having been fried for the second time) a mess of sticky ketchup bags was tossed in on top of everything. Overall the food was subpar, the customer service was not the worst but not up to the standards I associate with this Wendy's location.

Went through drive through. Had ordered five meals and was shorted a hamburger. Had to drive back from home . Staff were ok with replacing it but I should have checked before leaving. Not the first time.

Waited 15 minutes in line for a coffee with rotten cream. Also unmixed with a half inch clump of sugar in the bottom of the cup. The workers who have been here for years (you all know who you are) deserve a serious hats off, they've been consistently fast and reliable for nearly a decade, more for some of them, but the new staff within the last I'd say 2 years have been horrible at best. They are lazy as all hell, they can't even keep track of a washroom key, they have terrible prioritization of the orders and just overall should probably attend an employment course to learn some decent ethics. To the long standing staff here, a huge hats off, it sucks to have the quality of your service dragged down by lazy new workers

Went to order some food inside the restaurant and the smell of BO was awful. I did notice a few obvious drug user wandering around restaurant asking for change. Feel bad for the staff having to deal with this, my service was friendly and prompt. They really need to make this a drive though only restaurant. Staff were great!