Panda Express - Santa Fe

Great service and nice food, my order got prepared quickly and I had take out

Was met with extremely rude service from the supposed Manager Edith and her partner in crime idiala? Can't recall spelling, she always is working the register. I asked the cashier if there was a manager available at which point she switched to speaking Spanish and called over Edith who started chuckling at what she had been told by the cashier. Then Edith came over and said that she was the manager! I really hope she isn't the manager. It's no wonder the service is so poor and the manner in which the employees speak to the customers is so crude and disrespectful with Edith leading by example. I paid and then checked my bag to see if I was given sweet and sour and didn't see any fortune cookies. I asked the cashier for fortune cookies to which she said she already put them in the bag. I took everything out if the bag and found 1 cookie despite us ordering 2 meals 2 sides and 2 drinks. Then when we sat down to eat I had to go ask the cashier for silverware as she had only put one set in the bag. The interaction with these employees was enough that we won't be back but I will be following up as Edith really needs an attitude adjustment expecting customers to read her mind and deeming it unecessary to make eye contact, verbally respond/affirm customers questions. She refused to let me make a formal complaint and promptly appeared to inform the rest of the staff of the situation, pointing at us as we ate, made us feel super comfortable! World is really going to hell, just a generation ago you would never experience this type of thing cause employers would fire you on the spot for treating customers like Edith does

Placed an order online waited for over a hour. They texted us that our order was cancelled. Called them to ask why. They said someone else picked up our order by mistake. So they cancelled us. But they didn't care enough to call us about getting our order replaced. Haven't eaten yet! Guess I'll call a more reliable restaurant. No more Panda Express for me!

I waited in line for 35 minutes!!! Not complaining tho, the food was great and just what I wanted at the time. It was carzy tosee how popular panda is in this area

There's always a line of around 15 people but the experienced staff moves quickly and the wait isn't too long. The food is always fresh and delicious. I don't think this location takes online or phone orders so if you want Panda in Santa Fe you've got to wait.