Valley Plaza Cafe - Santa Clara

Had Happy hour drinks which were strong and served with a smile by a great bartender

Pretty average hotel. Giving it 4 stars given it included breakfast and happy hour. The bartenders and omlette maker were excellent and friendly. Other breakfast staff seemed less than thrilled to be there but overall went about their tasks and kept out of guests way. The rooms could definitely use some updating and the layout was quite awkward being right next to the stairwell. The room felt cramped and the bathroom small to maneuver in. Not sure if all rooms were that way but I'd suggest a different room. The hotel was reasonably close to some restaurants and easy enough to get around the area. Overall not a bad stay.

Excellent Embassy Suites, This hotel is Clean and in a great location. Check in was wonderful, and Kevin is Exemplary. The Breakfast was outstanding and made to order Omelets were delicious. Happy Hour was also great, and hotel is very clean and very updated. I flew into SFO, and was a easy drive, about 30 minutes to get here and close to many great restaurants also. As a Diamond Elite highly recommend this hotel.

Uncomfortable staying; my stay at Embassy was unaccepted so terrible. The staff was unwelcoming me. The front desk was rude with sad faces, and the breakfast chef was racist; his accent seemed to be from Mexico. When I asked him for french toast, he looked angry and rude; he gave me a dish like he tossed the paper in the trash cane.

The staff were rude and arrogant, I would advise anyone NOT to stay there. They gave me the wrong room which was used to store huge window glasses. When I reflected the issue, they didn’t apologize but to grab my key card rudely and refused to give me back (while my luggage was still in the room). The assistant manager of front desk even threatened me saying there would be no rooms for me if I didn’t agree to just “move on” while I was just trying to ask them to give me an explanation why I was sent to a storage room. I am a Diamond member of Hilton Honor and this is the worst experience.