Panera Bread - Santa Barbara

I ordered food for pickup on the mobile app and when I arrived it was ready to go but there was an issue with the order. It was missing the cookie and they didn't have decaffeinated coffee at this location. They turned a 1 star review into 5 by doing their best to remedy the situation. They gave me 2 cookies (1 more than I ordered) and poured me a caffeine free tea. Mike was very kind and seemed happy to make the situation a positive one. The soup and cookies were delicious and the shaded outdoor seating was a nice place to work for a bit. Good service, thank you!

Yummy food , good service. A kind lady Liza brought our food to the table. I did the pick 2 and ordered the ancient grain arugula w/chicken and small mac n' cheese , my date ordered the roasted turkey cranberry flatbread everything was very good The mac n' cheese is made with white cheddar and I personally enjoyed how creamy it was.

National chain restaurant serving fresh baked bread, bagels and pastries. They also offer a limited menu of other common breakfast items. Their lunch menu has a few soups, salads and sandwiches to keep their customers coming back for more than just breakfast.

Great place for a sandwich and coffee. Soups are,pretty good too. Cashier was very friendly.

The cashier and other staff working that I interacted with were all friendly and helpful even though I came in at the end of the night. It was my first time visiting this restaurant and the young woman taking my order was patient, helpful and more than willing to offer suggestions on what I might enjoy based on the tastes I told her I had. She even gave me samples of soups to try and a glass of water while I waited for my food. It was nice to see a restaurant chain like this that didn't slack on their service just because they were working on their closing routines as well as still accepting customers. As a former waitress I know what it's like to strike the proper balance to give superb customer service as well as complete your night duties in a timely manner. The food is delicious, I ordered the broccoli and cheese soup and a chai latte. I can't wait to come back and try some of their salad items. The ONLY reason they will not get five stars or even FOUR stars from me is because they are using too many plastic products still for their to go products and food packaging. It's unconscionable. There are too many alternatives in the manufacturing industry now for these large food corporations to not be leading the charge in making America plastic free. There's really no excuse for this anymore. I hope that Panera managers and owners take this to heart and make the necessary and imperative changes. Every business counts!