El Carbonero Restaurant - Santa Ana

Horrible service unless you're a regular,food takes for ever unless you're a regular,don't waist your time not worthed.

Nothing special. I go for the pupusas that are good but not to die for. Just good.

They take too long even if the place was almost empty, maybe because I was starving and I know they made food when you ordered. Anyways, I cleaned my plate, the food was goodVegetarian options: Food make to orderKid-friendliness: High chairs for kids, and kids meals small portions)Parking: Parking lot at the back of the restaurant

I called last week to try and place a to-go order, but ended up canceling it due to their horrible customer service. The person who was taking my order seemed impatient, and the moment I tried explaining to her how I wanted my order packaged, she cut me off and yelled at me asking if that was all I was ordering. Obviously, I got upset and just told her to cancel for being rude and yelling at someone who was simply trying to place an order. We used to buy from them, but I will not support them in the future. Just go next door, you'll receive good pupusas and better customer service.

Food is amazing, but you will wait a minimum 30 mins for food after you order. It’s best to order for pick up. Service is not great. Cash only.