Ozumo Santana Row - San Jose

Have stayed multiple times, comfy and cozy as always. Could not pick a better place to stay. All departments exceptional (as always)! Front desk was very helpful with check in/out. Shoutout to Judy Odalys!! ?

Enjoyed our 4 day stay there. the view and experience were great!!! The bathroom needs to be remodeled. The sink is chipped, and floors were cracked. The scene was really a nice balcony view, and it was gorgeous Santana Rowe. Another thing I wish they would have an updated ac unit couldn't sleep well throughout the night because loud ac unit. The hallway in the room caught off guard. overall, it's a nice place to stay to get away for a bit!!! Definitely recommend to staying there for bit, the staff was amazing, very friendly and polite throughout our whole 4 day stay staff.

I stay at this hotel often when traveling for work, and the service is always fantastic. All of the guys working outside are always really polite and helpful (especially Hugo really nice genuine guy). Rooms are a bit dated but very comfortable especially the beds!The location is fantastic as it’s right in the middle of great shopping and restaurants. Room service is a bit overpriced but was good.Rooms: Dated but comfortable, especially the bedsSafety: Very safe will full time staffWalkability: Fantastic locationFood drinks: A little overpriced but tasty

Fantastic experience, top notch service and professionalism. Food was excellent. The row is busy but fun if that's what you are looking for. Kids enjoyed the pool.

We had a fantastic experience at this restaurant. Although we did encounter an air conditioning problem in the room, Bonnie Q. went above and beyond to fix it. He was one of the nicest people my wife and I have met in a long time, very professional, kind, humble, and determined to solve the issue. He truly is a valuable asset to the hotel and deserves recognition for his exceptional service. Thank you, Bonnie Q. You did an amazing job! Not to mention, the restaurant is in an awesome location.