Ono Hawaiian Bbq - San Francisco

I used to like this place but I had a really bad experience here last week. I ordered the bbq chicken and beef combo and the cashier kept rolling her eyes at me. I dined in and while I was eating I heard extremely loud banging and it was so unprofessional. I think part of my food tasted off and I got an upset stomach later on. I emailed and never got a response. I called to talk to the manager and she said she was sorry but did not seem truly apologetic. Very disappointed.

My family loves going here when we need to get food quickly! I highly recommend their chicken katsu because the chicken is super tender and juicy! Both myself and my kid love this item! The order is a good sized portion and so I usually share the plate with my kid. Under the chicken is steamed cabbage and broccoli and the it also comes with steamed white rice and Mac salad. They're Mac salad is pretty decent too. Oh and don't forget their sauces! I love their dipping sauce for the katsu and the teriyaki sauce for the steamed veggies! Their crab rangoon is tasty and if you've had it before it's exactly what you expect it to taste like. Their spam musubi is super expensive for what it is and if you know how to make it do that instead of buying it. They don't put a lot of rice in it and the price has just gone up so much! If you do not know how to look it up! It's worth it! The other meats that they offer are decent but nothing really stands out and if you want kalbi be prepared to pay more for not that much more meat. Tip: either place your order online or call in your order for faster service!!!!

Ordered delivery through Doordash and it was great. Chicken katsu was very crispy until you got the bottom which was a little soggy from being on top of the vegetables. Good enough but could have been packaged better.

Cheap Hawaiian food chain.There's seating, bottled drinks, and cups for a drink fountain. The restaurant is clean-ish and there's some seating outside if you don't want to be inside. I ordered the chicken katsu plate lunch, which was $14.11 after tax. The chicken was tender, but quite greasy. There were also some massive pieces and some really tiny pieces, so not very consistent. The rice was cooked well and the blanched vegetables were nice. The macaroni salad was very filling and probably extremely unhealthy, but tasty.Overall, this is a decent place to stop by for a lunch. Everything is average-priced for San Francisco. The service and food leave a bit to be desired, which is why I'm giving four stars.Vegetarian options: Few vegetarian options availableKid-friendliness: A child will be happy to eatParking: Parking lot right outsideWheelchair accessibility: Wide enough for wheelchairs, tables at different heightsDietary restrictions: Food might be able to be customized to accommodate restrictions. Ask employees for more information.

We got the chicken katsu and chicken combo plates and the beef plate for takeout. It was perfect. It came to about $70 but that's fine inflation. The food was delicious. Portions for the chicken combo were quite big. The restaurant loads you up with sauces in the bag which I didn't expect but we had quite a bit since I got extra teriyaki and katsu sauce on my own. It was ready when we got there. This place is great for takeout. Never had a bad experience.