Whataburger - San Antonio

There was literally a metal shaving on my burger! Do I need to say anything else? Actually I will! Called and asked for a manager, he didn't seem care and came off like I was lying about my complaint and offered to replace the burger. I accepted atfirst and hung up but right after I called back and instead asked for a refund because I really didn't trust their equipment issafe right now. He gave me a sarcastic chuckle and put me on hold and gave me a refund. Been going here for years and this isthe first time something crazy has happened like this..

Now I know why this restaurant was voted number 1 Whataburger in the whole state of Texas. Ernesto greeted me with a healthy welcome and offered different menu items. Had me the triple meat Whataburger and fries ???? and took the new Chili cheeseWhataburger for later in the evening. He even let me know that one of my rewards was going to expire so I was able to use it.Great job and service.????????????

Whataburger is always delicious and they didn't disappoint. Burgers were hot and came out pretty quick. Restaurant needed a little attention on the floor.

Wasn't acknowledged when I went to pick up my mobile order. I was the only person at the counter and the girl working in front of me wouldn't even make eye contact. When I asked if she saw me, she ran to the kitchen. I wouldn't be this upset but when Iwalked in, she was asking a man in the lobby if he needed anything. Needless to say, she seemed to take much pleasure taping upall the bags and drinks in front of me as I waited. No napkins or ketchup. I like Whataburger, but I don't like feeling ignoredor dismissed. Such a disappointment.

Waited about 45 min for our curbside order, employees were super slow and looked like they were confused the whole time. They originally gave me the wrong order to which I asked the driver next to me if it was there?s and I gave him his order. Had towalk inside for my curbside order after 45 min of waiting. Super disappointed and never apologized for the hold up to any of thecustomers. Multiple people in line from curbside waiting on their order. The quality of my burger was not good either. Willdefinitely not be choosing this Whataburger in the future.