Trio Cafe Cottonwood - Salt Lake City

Our group was disgusted to find (after taking several sips) that 3 out of our party 's 7 people had long, dark hairs in our water! After informing our rather unapologetic waitress, we were asked if we would like new waters...um, hello...YES!?! As we were at a birthday party, we laughed off the situation though it was quite an appetite killer. However, the waitress told us that they would give us free desserts to make up for it. During dinner, the birthday girl found a large eggshell in her pasta. After the incident with the hairy waters, she officially lost her appetite and did not eat any of her meal. Because the waitress had offered free deserts for the fiasco, most of our party ended up ordering them. Once our bills came, however, we found that only a couple of the desserts were comped. We finally asked to speak with the restaurants manager, and after about a half hour of waiting, the manager finally came to our table. After explaining the situation to her we were told, And what would you like me to do about it? Now, none of us are that picky of restaurant goers. The whole hairy water thing was quite gross but we all made light of it. However, the obvious lack of concern and deceptive behavior by the staff left our birthday celebration with a bad taste (literally) in our mouths. I don 't understand how a restaurant can survive with such bad customer service! There are plenty of other good restaurants with good food AND good service, that I will never put myself through such an experience again!!!

The service is excellent. We had a party of 16 adults and many children, and the waitress was so understanding and able to meet all our needs. We were in the private party area. Brunch was spectacular with Eggitaliano, Pizzas, Burger, Soups, Omelete, etc. I hope to come back when the weather allowed to sit for terrace.

We always really enjoyed this restaurant. Our experience today was really amazing. Our server was summer tonight. She was attentive, friendly and extremely helpful. This is a beautiful, modern restaurant and an entertaining atmosphere overall. And of course very delicious food and great desserts!

The brunch here is always amazing! These pancakes were the best! Really inexpensive brunch menu, especially for how beautiful and delicious it is! The staff is always amazing! Such a great service. The drinks are also great. This is a must for brunch in the salt lake!

The best burger I've had for a long time! I ordered my food to go so I can't say much for the service inside, but I will say that the ladies who took my order were very friendly and welcoming. The mixed green side salad that came with my burger was also very delicious.