Burger King - Salem

I was really disappointed with my recent experience at this restaurant. Although the food was similar to Burger King's offerings, the service was extremely lacking. I ordered 2 Whoppers, fries, and a drink, only to be told that the only drink options available were water, orange juice, or coffee. I reluctantly ordered coffee and tried to use a coupon for a free Whopper, but the girl at the register didn't know how to apply it. I had to wait for another worker to come and deduct it, but even after that, the total came out to $18, the same as it was before. When I pointed out the mistake, the employee argued with me and insisted I pay. Overall, I found the service to be terrible and was surprised by the employees' lack of basic math skills.

The restaurant is rarely crowded, so the service is always quick. The food, service, and atmosphere are all rated at 4 out of 5.

Gave us the wrong drinks and food is not great here Food: 3 Service: 1 Atmosphere: 2

The service at this restaurant was excellent, with attentive staff and quick service. However, the atmosphere was a bit lacking with a rather basic decor. Overall, a good dining experience.

So, the food 's fine. The drive thru people must have the world 's worst microphones because I have been misunderstood several times and they never bother repeating it back to you to make sure it 's right. This time I asked for a ginger lemon diet coke. Which was the reason I sat through construction traffic for this specific restaurant. I was told they do not, and never have had, ginger lemon in the freestyle machine. I asked them to look again please because I usually get ginger lemon diet cokes when I come here. The manager stepped in to snap at me. MA 'AM I 'm looking right at it and we don 't have it!! Degrading gaslighting. : So I went in to see if I was losing my mind. Sure enough, they have it in the lobby machine. After being ignored a little bit, then having a worker walk away from me, the same manager who snapped at me came over and I insisted on showing her. She said, you asked for regular coke and it 's not an option there I never drink regular coke. Still, if you didn 't hear me say diet why snap at me? If you know that the machine has different flavors for regular and diet, maybe ask me if I meant diet? It was the gaslighting and constant dismissal for me. It was the same when I asked for a whopper meal, then said actually make that with cheese, and I got and was charged for TWO whopper meals. I don 't know what you pay the employees but I always see staffing issues so maybe invest in paying them more.