Tim Hortons - Saint-charles-de-drummond

I went to the drive-thru at 5:05 p.m. and my order was taken. 4 cars in front of me. I arrive at the window at 5:23 p.m.. It is too long . The little guy tells me I'm sorry I just sold the last muffin. I answer Are you kidding me? He answers well no. I left angry... Last time I'm going to waste my time there. I called to speak to a manager. There is nobody !!!!!! How to ensure quality service when no one is there to motivate your team. Providing quality service must be taught. In this case, a free replacement proposal would have been well accepted given the time spent waiting. A management member should be present during busy periods in order to be able to help them and also encourage their work team.

Very good coffee, excellent food and fast Service: Take out Food: 5 Service: 5 Atmosphere: 5

Fast service and always hot coffee Service: Take out Meal type: Dinner Price per person: CA$1–10 Food: 5 Service: 5

Average service and disgusting toilets....on the toilet sheet was written 2 days without cleaning well done champions with covid After almost 3 years it's less worse my counters and toilet to see for improvement Food: 3 Service: 4 Atmosphere: 4

Service: Take out Meal type: Breakfast Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 5