Jack's - Russellville

The strawberry pie and the peanut butter and cookie shake was amazing

Walked in, stood at the register for over 30 minutes and NO ONE took my order. This was after 3 failed attemps asking the FRONT LINE WORKER can you can my order? No. There was a line of about 10 to 12 others waiting for food that have been waiting for over 40 minutes and some even more! One of the managers was to busy sitting in the office to help. She came out, looked around, and left again. There is absolutely 0 excuse when that many people are working. I ended up just walking out. I can go down the road and get fast, friendly service elsewhere. If I could give this place 0 stars I would. Drive threw was fast, however many came back inside becuase orders were wrong. And they had to wait as well.This is becoming a common occurring issue. They will look directly at you, and the second you ask for someone to over they walk away, they also did this to the guy infront of me. There's 0 reason for someone to have to wait 30-45 mins for a person to take a order, and the same with food. No excuse that either. Poor service, and poor manager. Do better.

Terrible location, never once gotten the correct order from these idiots

Love this place. Employee's are like my own family Vegetarian options: They offer salads

If your employees don't know the difference between white meat and dark meat on chicken that is sad.