Caffe Nero - Rushcliffe

Went in for coffee and cake with my son, it was later in the day so not too busy. The two behind the counter were clearly distracted chatting, a lady asked what we’d like and I said to my son to say what he’d like she went and prepared the drink and carried on chatting and came back and asked for payment, I said we hadn’t finished our order as she hadn’t asked if I’d like anything. I then placed my order, again off she went chattering again back turned no engagement came back part of the order complete asked for the money I signified I had vouchers but she walked off still chatting. I thought I had scanned both vouchers as I was then asked if it was card payment for the balance. I paid by card and asked for a receipt as it felt expensive. Needless to say we were overcharged and both vouchers hadn’t scanned. There was zero engagement throughout the counter service and it was clear we were interrupting their day. When the server came around collecting cups I advised we had been overcharged, she asked how, I explained, she said I should have told her I had two vouchers as they need to press a button between each. I advised I would of however unfortunately we had been subject to what limited service due to their continued conversation whilst serving which resulted in a lack of attention being paid throughout. Again her face was like a sour lemon as if we should be grateful she had even turned in, she said I will speak with the manager who was her partner in crime for the gossiping. He eventually offered to process the voucher and refund me, and gave a free drink voucher. No apology for their continued appalling service, nor their gossiping, sour faces or making the customer feel an absolute inconvenience to their day!

Even though I have Caffe Neros closer to my home, I always travel to the West Bridgford store because the quality of the drinks and service are exceptional. The manager of the store clearly cares about customer service, all the staff are very friendly and helpful. It's a busy store but you would expect this when everything is so good.

We visit this restaurant regularly. The staff are very friendly and the coffee is great. They have a wonderful selection of cakes and light snacks. Plus, they are dog-friendly. I would definitely recommend this place.

Weird experience, staff weren't great, coffee was bitter, hot chocolate was OK I suppose and the food was a bit naff.

I come here a couple of times each week, the coffee is perfect and the staff are lovely, which explains why I go so frequently! We have a relaxing time for a chat and occasionally have a little sweet treat. Love this place.